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Legal

Terms of Service

Effective date: **[DATE OF FIRST PUBLIC FLIP]**. Last updated: **2026-04-29**.

source: docs/legal/TERMS_OF_SERVICE.md

These Terms of Service (“Terms”) form a binding agreement between you (“you”, “your”) and Ensemble (“we”, “us”, “our”). By accessing or using our website, dashboard, Studio generator, and related services (the “Service”), you agree to these Terms.

If you do not agree to these Terms, do not use the Service.

1. Acceptance

You accept these Terms by checking the “I agree” box at first run, by creating an account, or by otherwise using the Service. If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.

2. Eligibility

  • You must be at least 13 years old to use the free tier of the Service.
  • You must have reached the age of majority in your jurisdiction to purchase a paid plan, provide payment information, or accept a billing contract.
  • The Service is not directed to anyone under 13. If we learn that we have collected personal information from a child under 13, we will delete it.

3. Your account

  • You are responsible for maintaining the confidentiality of your credentials, including your DASHBOARD_TOKEN, GitHub OAuth tokens, and any Anthropic API keys you provide.
  • You are responsible for all activity that occurs under your account.
  • You agree to provide accurate information when you create an account and to keep that information current.
  • Notify us promptly at security@ensemble.tld if you suspect unauthorized access to your account.

4. Acceptable use

Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. The AUP describes the behavior we don’t tolerate (harassment, illegal content, malware, abuse, etc.) and the consequences of violating it.

5. Your content

5.1 Ownership

You retain all rights you have in the content you submit, generate, or publish through the Service (“Your Content”). This includes Studio prompts, generated Studio output, profile information, and anything you upload.

5.2 License you grant to us

To operate the Service, you grant Ensemble a non-exclusive, worldwide, royalty-free license to host, store, reproduce, transmit, and display Your Content as needed to:

  • Run the Service (e.g. generate, save, and re-display your Studio).
  • Show your published content to other users where you have chosen to publish it.
  • Distribute Your Content over our content-delivery and edge networks.

This license ends when you delete Your Content from the Service, except that we may retain copies in backups for a reasonable period and as required by law.

5.3 No training

We do not use Your Content to train machine-learning models. Your Content is sent to third-party model providers (currently Anthropic — see §6) only for the duration of fulfilling your request.

5.4 Responsibility

You are solely responsible for Your Content and for ensuring that you have all rights necessary to submit it to the Service. Do not upload material you do not have the right to use.

6. Third-party services and BYOK API keys

The Service integrates with third-party services including Anthropic (Claude API), GitHub (OAuth), and Cloudflare (CDN). Your use of those services is governed by their respective terms.

If you provide your own Anthropic API key (“BYOK”), you remain bound by Anthropic’s Usage Policies and Acceptable Use Policy. Ensemble is not responsible for usage charges, throttling, or termination decisions made by Anthropic against your account.

7. Subscriptions and billing

Pricing, payment, and refund terms below apply once paid plans launch. Until launch, the Service is free of charge.

  • Pricing: as published on our pricing page at the time you subscribe.
  • Billing cycle: monthly or annual, as you select. Paid plans renew automatically until canceled.
  • Refunds: 30-day no-questions-asked refund on your first paid invoice. After 30 days, refunds are at our discretion except where required by law.
  • Taxes: prices exclude applicable sales tax, GST/PST, VAT, and similar taxes, which we add at checkout where required.
  • Cancellation: you can cancel any time from your account settings. Cancellation takes effect at the end of the current billing cycle.

8. Intellectual property

The Service itself — including the Ensemble name, logo, source code (where not open-sourced), site design, copy, and all other materials we publish — is owned by Ensemble or our licensors and is protected by copyright, trademark, and other laws. You receive no license to those materials except the limited right to use the Service per these Terms.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error-free, secure, or that any specific results will be obtained from using it.

Generated Studio output is produced by a third-party language model. We do not guarantee its accuracy, suitability, or freedom from infringement, and you are responsible for reviewing it before relying on it.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL ENSEMBLE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE.

OUR AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (a) USD $100 OR (b) THE TOTAL FEES YOU PAID TO ENSEMBLE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

These limits apply to the fullest extent allowed by law. Some jurisdictions do not allow exclusions or limitations of certain damages, so some of the above may not apply to you.

11. Indemnification

You agree to defend, indemnify, and hold harmless Ensemble from any claim, demand, loss, or damage (including reasonable legal fees) arising out of (a) Your Content, (b) your violation of these Terms or the AUP, or (c) your violation of any law or third-party right.

12. Termination

  • By you: you may stop using the Service at any time and delete your account from settings. Some obligations survive termination (Sections 5.2 backup retention, 8, 9, 10, 11, 13, and 14).
  • By us: we may suspend or terminate your access if you violate these Terms or the AUP, if required by law, or to protect the safety or security of the Service or other users. Where reasonable, we will give you notice and an opportunity to remedy the issue.

13. Governing law and disputes

These Terms are governed by the laws of the Province of British Columbia, Canada, and the laws of Canada applicable in BC, without regard to conflict-of-laws rules. The exclusive forum for any dispute arising out of or relating to these Terms is the courts located in the Vancouver registry of British Columbia, and you consent to personal jurisdiction there. Nothing in this section limits your statutory consumer rights in your home jurisdiction.

14. Changes to the Terms

We may update these Terms from time to time. If we make material changes we will notify you via email (where we have one) and post a banner on the dashboard for at least 30 days before the change takes effect. Your continued use of the Service after the effective date of an update constitutes acceptance of the updated Terms.

15. Miscellaneous

  • Entire agreement: these Terms, the AUP, and the Privacy Policy constitute the entire agreement between you and Ensemble regarding the Service.
  • Severability: if any provision is held unenforceable, the rest remains in effect.
  • No waiver: failure to enforce a provision is not a waiver.
  • Assignment: you may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.

16. Contact

  • Legal questions: legal@ensemble.tld
  • General contact: hello@ensemble.tld
  • Mailing address: [PHYSICAL MAILING ADDRESS PENDING DOMAIN REGISTRATION]

Subject to attorney review before billing. These Terms of Service are templated boilerplate drafted by the Ensemble team without formal legal counsel. We will engage qualified Canadian counsel to review and refine them before charging users for any paid feature. Until that review, no clause here should be treated as final attorney-drafted language.